POLICY REGARDING
Processing of personal data

1. General information

  1. The confidentiality of your personal data is one of the main concerns of PROINVEST GROUP S.R.L., based in PASCANI, STR GRADINITEI NR 1, postal code 705200. Therefore, PROINVEST GROUP S.R.L. permanently seeks to ensure the processing of personal data in strict accordance with data protection principles.
  2. Monitoring compliance with legal requirements in this area is also ensured by the Data Protection Officer designated within PROINVEST GROUP S.R.L., having the following contact details: office@proinvestgroup.ro.
  3. This Privacy Policy addresses the personal data of PROINVEST GROUP S.R.L. and other users of this website, including the cromest.com account. Personal data means any information about an identified or identifiable natural person collected through this cromest.com website.

2. Purposes of processing:

Processing data for purposes other than contractual and legal, will only be done according to your choices.

By filling in the data in the forms available on cromest.com, the Buyer declares and accepts unconditionally that his / her personal data to be are included in the database of PROINVEST GROUP S.R.L. and expressly and unequivocally agrees that all of these personal data can be stored, used and processed.

Your personal data voluntarily provided by any means available on cromest.com are processed by PROINVEST GROUP S.R.L. for the following purposes:

INFORMING

We will use personal data for the proper conduct of the business, and this may include, as appropriate, the following:

a) Receiving orders or requests placed by electronic means
b) Processing of orders or requests placed by electronic means
c) Sending orders placed by electronic means and invoicing them
d) Providing answers to questions about orders, goods and services
e) Solving complaints, cancellations or any issues related to an order to purchased goods or services
f) Resolve cancellations or problems of any kind related to an Order, to the Goods and / or services purchased
g) To improve our services, we may collect and use certain information about the Buyer's behavior, we can invite you to fill in satisfaction quizzes, we can run statistics on market analysis, sales monitoring, and customer / buyer behavior
h) To protect our legitimate interests, we will provide you with information to protect our rights and commercial activity. These may include: measures to protect the website, prevent and manage various other risks.
i) Legal provisions
j) Creating and managing the site on the website
k) Information on site status including validation, dispatch and billing of orders
l) Receipt or reimbursement of the value of the products in the reimbursement system, by bank transfer or by card payments
m) Processing of returns

2.1 for the fulfillment of the legal obligations incumbent on PROINVEST GROUP S.R.L. in the context of the services provided through this website, including the processing of your requests made through this website or performing the verifications and formalities related to the conclusion of the service contract with PROINVEST GROUP S.R.L.;

2.2  for the conduct of the contractual relationship between PROINVEST GROUP S.R.L. and you for including the purpose of performing the service contract, invoicing and distributing invoices, informing Customers / Buyers about their situation including the validation, dispatch and invoicing of Orders, resolving cancellations or any issues related to an Order, to the Goods and / or Services purchased, your correspondence with you, the recovery of any claims, and the protection of any legitimate interest of PROINVEST GROUP S.R.L., by administrative or judicial means, the assignment of claims to third parties, the receipt and handling of your requests, as well as compliance with legal requirements regarding archiving;

2.3 for the purpose of assessing your degree of satisfaction with the products / services of PROINVEST GROUP S.R.L.;

2.4 for statistical analyzes not involving the creation of individual profiles.

MARKETING

We will use personal data for the proper conduct of the business, and this may include, as appropriate, the following:

1. Sending Newsletters and / or periodic alerts by using e-mail (e-mail)

2.5  for direct marketing and advertising of PROINVEST GROUP S.R.L. products or services, or of partners / affiliates of PROINVEST GROUP S.R.L., (eg offers of products / services) by promoting the most appropriate products and services of PROINVEST GROUP S.R.L. or its partners / of the PROINVEST GROUP S.R.L. affiliates, including by the transmission of PROINVEST GROUP S.R.L. of commercial communications for this purpose. Where required by law, you may express your express consent to the use of your data for this purpose and the receipt of commercial communications by check the appropriate boxes in cromest.com;

2.6  to determine and evaluate your interests and preferences using automated and / or non-automated in order to generate personalized offers. By expressing your consent at the time of ticking the appropriate box at the cromest.com site, you agree that PROINVEST GROUP S.R.L. to use computer techniques that can produce legal effects in the relationship with you, or that can produce certain effects with a significant impact in the relationship we have with you. Processing your data for this purpose has the benefit of offering you a service as close as possible to your needs and interests, as well as suggesting some choices regarding PROINVEST GROUP S.R.L. products / services. or affiliates / partners of PROINVEST GROUP S.R.L.;

Processing data for purposes other than contractual and legal, will only be done according to your choices.

3. The legal basis of the processing

The processing of personal data for the purposes mentioned above is based on:

3.1  the legal obligations incumbent on PROINVEST GROUP S.R.L. as a result of operations through this website or the cromest.com account;

3.2  the signing, respectively the execution of the service contract signed with PROINVEST GROUP S.R.L.;

3.3 the legitimate interest of PROINVEST GROUP S.R.L. to promote their products and / or services;

The company has a legitimate interest when processing occurs within a customer’s relation with the company, when processing personal data for direct marketing purposes, to prevent fraud or to ensure network and information security in informatic systems.

3.4  your consent to marketing / advertising activities and other processing for which the legislation requires consent to be obtained.

If you have expressed your consent to a particular processing, you have the right to withdraw your consent at any time.

4. Duration of processing

Personal data is stored for processing for the time required to achieve the above-mentioned processing purposes and subsequently as required by our internal policies and in accordance with legal requirements.

The retention period for user-confirmed data does not expire automatically, the data being automatically deleted at the request of the user by unsubscribing, by failing to acknowledge receipt of processing within 30 days of enrollment, or by writen request.

5. Disclosure of personal data

In the context of meeting the processing goals, PROINVEST GROUP S.R.L. may disclose the data thus collected to its contractual partners, affiliates, persons empowered to process your personal data on behalf of PROINVEST GROUP S.R.L. or to central / local public authorities in the following cases:

Attention! PROINVEST GROUP S.R.L. does not collect personal data classified as sensitive data according to the provisions of Article 9.1 of EC Regulation no. 679 of April 27, 2016.

We do not collect information about:
- Ethnic origin
- Political views
- Religious or philosophical beliefs
- Trade union membership
- Genetic or biometric data
- Medical data
- Data about life or sexual orientation

6. Transfer of personal data

Your personal data may be transferred to Romania's affiliated companies PROINVEST GROUP S.R.L. or to various PROINVEST GROUP S.R.L. autorised parties or other entities that ensure corresponding security guaranties that your rights under this Privacy Policy are not adversely affected. Your personal data can not be transferred outside of Romania, in EU Member States or outside the EU.

7. Providing of personal data

The providing of your personal data is necessary for you to be able to take advantage of offers regarding the products / services of PROINVEST GROUP S.R.L. or partners / affiliates of PROINVEST GROUP S.R.L. or for PROINVEST GROUP S.R.L. be able to handle your requests for the signing or performing of contracts with PROINVEST GROUP S.R.L. Refusal to provide personal data may result in the impossibility of receiving the above mentioned services. 

8. Data security measures

PROINVEST GROUP S.R.L. will apply in your use of personal data the necessary technical and organizational measures to ensure their security, protection against accidental or unlawful destruction, modification, disclosure or unauthorized access.   

9. The rights you receive

In connection with this data processing, you have the right to request access to your personal data, rectification, erasure, or restriction of processing, the right to oppose your processing within the limits and conditions provided by law, as well as the right to portability of data. Also, if you choose to give your consent to certain processing, you have the right to withdraw it at any time.


Contact and support for your data

You can exercise all of these rights through a written, dated, signed and forwarded application to PROINVEST GROUP S.R.L. through:

In addition, you have the right to submit complaints to the National Supervisory Authority for Personal Data Processing or to the courts if you consider that PROINVEST GROUP S.R.L. has violated any of your rights under the law.

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